Effective Date: April 25, 2025
At West End Organix, we want you to feel supported and cared for — whether you’re booking a session or ordering a wellness product. This policy outlines what you can expect regarding delivery, cancellations, and refunds.
📦 Shipping Policy
Processing Times
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Orders are typically processed within 2–3 business days after purchase.
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You will receive a confirmation email with tracking information once your order ships.
Shipping Rates & Delivery
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Shipping rates are calculated at checkout based on your location.
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Standard U.S. delivery: 5–8 business days
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We currently ship within the United States. For international orders, please contact us.
Lost or Delayed Packages
We are not responsible for lost, delayed, or stolen packages once they are in the hands of the shipping carrier.
If your order has not arrived, please contact the carrier directly or email us for support.
💳 Refund & Return Policy
Digital Services & Products
All sales are final for:
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Emotional healing sessions (including Emotion Code, AO Scans, Heart Wall release)
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Digital downloads (e.g., custom music)
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Online guides, templates, or courses
Due to the energetic nature and digital delivery, we do not offer refunds once the service is completed or the file is delivered.
Physical Products (Journals, Gua Sha Kits)
We currently do not accept returns for wellness items unless:
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The product arrives damaged or defective
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You notify us within 48 hours of delivery with clear photos
📧 Email: info@westendorganix.com with your order number and issue.
If approved, we will offer a replacement or store credit (no cash refunds).
🔄 Cancellations
Appointments & Healing Sessions
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Cancel or reschedule at least 24 hours in advance to avoid a $50 late cancellation fee.
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No-shows will be charged the full service price.
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Cancellations made with proper notice may be rescheduled at no extra cost.
✨ Your Satisfaction Matters
We care deeply about your experience. If something didn’t meet your expectations, please reach out. While our official policy is no refunds, we are committed to resolving issues with care and fairness when possible.
📍 Contact Us
For order questions, returns, or cancellations:
West End Organix
📍 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801
📞 1-866-786-2106
📧 info@westendorganix.com
🌐 www.westendorganix.com
